Privacy & Confidentiality Policy

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, manage payments, and provide shipping updates
• Customer Service: To respond to inquiries, provide technical support, and handle warranty claims
• Product Development: To improve our products and services based on customer feedback and usage patterns
• Marketing Communications: To send promotional materials, product announcements, and special offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats
• Analytics: To analyze website usage and improve user experience

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist with payment processing, shipping, email delivery, and website hosting
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, safety, or that of our customers and the public
• With Your Consent: When you explicitly authorize us to share your information

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Secure storage systems with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Secure payment processing through PCI-compliant providers
• Multi-factor authentication for administrative access

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising (with consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Request limitation on how we process your information
• Object: Object to processing based on legitimate interests

To exercise these rights, contact us at mccauley@clouddefensive.org or call +1 219-246-3994.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Order and transaction records: 7 years (for tax and accounting purposes)
• Customer service communications: 3 years
• Marketing preferences: Until you opt-out or request deletion
• Website analytics: 26 months
• Account information: Until account closure plus 1 year

After the retention period, we securely delete or anonymize your information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Cloud Defensive LLC operates in the United States. If you are located outside the U.S., your information will be transferred to and processed in the United States. By using our services, you consent to this transfer and processing in accordance with this Privacy Policy and applicable U.S. laws.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: